Refund and Cancellation Policy
At Mind Therapy, we strive to provide the best possible services and support for your mental health needs. We understand that circumstances may arise where you need to cancel or seek a refund for our services. The following is the policy for our Refund and Cancellation for further details:
Service Cancellations: a. Individual Counseling or Therapy Session:
If you need to cancel or reschedule an individual counseling or therapy session, we may provide us with at least 24 hours’ notice prior to the scheduled appointment.
Cancellations made with at least 24 hours’ notice will not incur any charges, and we will reschedule your session at another convenient date/time.
Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
b. Group Therapy Sessions or Workshops:
For group therapy sessions or workshops, we appreciate your commitment to attending the scheduled sessions.
If you need to cancel your participation, you may please notify us as soon as possible.
Refunds for group therapy sessions or workshops will be assessed on a case-by-case basis, taking into consideration factors such as notice provided and session/workshop capacity.
Refunds: a. Individual Counseling or Therapy Sessions:
If you have already paid for multiple counseling or therapy sessions and now decide to discontinue any services, a refund for the remaining sessions not availed may be available upon your request.
Refunds will be processed based on the unused sessions at the time of the refund request.
b. Group Therapy Sessions or Workshops:
Refunds for group therapy sessions or workshops will be assessed on a case-by-case basis, taking into consideration factors such as notice provided and session/workshop capacity.
Please contact us directly to discuss refund options for group therapy sessions or workshops.
Contacting Us: If you need to cancel a scheduled appointment or request a refund, please contact our office as soon as possible. You can reach us via phone or email, and our team will assist you with the process.
Please note that Mind Therapy reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes made will be notified on our website, and it is your responsibility to review the policy periodically.
We appreciate your understanding and cooperation regarding our Refund and Cancellation Policy. Our goal is to provide better mental health services while maintaining fairness and transparency in our policies. If you have any further questions or require clarification, please do contact us to our team.
